Frequently Asked Questions
Shipping and return
How much does shipping cost?
For orders below $50, shipping fee is $6.99. Charging a shipping fee for orders under $50 helps us remain true to our sustainable mission and minimize the carbon footprint of smaller orders. We offer free shipping for all orders over $50.
Do you offer international shipping?
At this time, we only ship to addresses in the U.S. In the future we want to make it easier for everyone to shop sustainably, no matter where they are, and offer international shipping.
How long does it take to ship my order?
After your order is placed, our team and our brand partners hand pick and pack it for you. We aim to mail your package within 3 to 5 business days from the date that your order was placed.
How do I know if my order has been shipped?
You will receive an email order confirmation after your order has been placed if you entered your contact details at check out. As soon as your order ships out, you will receive a shipping confirmation email with a tracking number for your order. If you have any questions about your order or have not received your tracking number, please contact email@example.com.
Please note that if your cart contains items from multiple brands, your order might arrive in multiple packages delivering at different dates and times. We will provide tracking information for each shipment so you can follow along with the deliveries.
What do I do if my package is lost or delayed?
We’ll do everything we can to track down your package! After you check with your neighbors, and all property entrances, please contact us at firstname.lastname@example.org with your order number and shipping address. We’ll get in contact with the shipping carriers and further investigate what happened to your package.
What is your return policy?
If you are not satisfied with your purchase, within 30 days of your purchase email email@example.com to notify us about your return request. Please include the following information in your email: your order number (the number will be in the subject line of the order confirmation email), the reason for return, and the item being returned.
We’ll send you a prepaid return label. Items must be returned unopened/unused, with tags, in their original packaging. Once the orders are received in our inventory, we will assess the returns. Based on the condition of return, we will refund the cost of your products less a shipping and handling fee of 10 USD.
How do I cancel an order?
If you'd like to cancel an order, please reach out to us at firstname.lastname@example.org with your order number as soon as possible and we will do our best to accommodate if the order has not been processed for shipment. Once an order has been placed we cannot guarantee order cancellations.
What if the item I want is out of stock?
We’re always restocking our products and updating our website—so check back at a later time! Favorite your item (press the little heart on the product page) to keep track of the products you are waiting to be back in stock from your account page.
What forms of payment does Flora accept?
We accept all major credit cards including Visa, Mastercard, American Express, Discover. We accept digital wallet payments with Apple Pay, Google Pay, and Meta Pay. Shop Pay can be used for a faster check out experience by saving your shipping and payment details.
Will I be charged a sales tax?
Yes, the sales tax charged for your order will vary depending on where you live and the items in your order.
What is Flora?
Flora is proud to be the first marketplace that calculates the carbon footprint of every product and measures the overall carbon savings of each of our customers on an ongoing basis. We believe our ability to measure these actions will empower people to constantly improve shopping habits, resulting in a large and tangible impact. Our marketplace helps support independent mission-driven brands that have emphasized sustainable practices and developed methods that have a lower footprint than their mass market equivalents.
What is Flora’s mission?
Flora makes sustainable lifestyles approachable, actionable, and impactful by providing greater access to sustainable products curated from mission-driven brands, generating meaningful content, and measuring and reducing the environmental footprint of all.
Can I sell my products on Flora?
Thank you for your interest in joining our sustainable marketplace! We partner with value-driven brands that have a clear vision for improving the planet and a dedicated mission focused on reducing their environmental impact. Every brand we partner with must adhere to rigorous standards to clearly identify how they provide better and more sustainable options than mass-market alternatives. Please fill out the form to apply and we will reach out to you with the next steps.
How do I reset my password?
Please use the Forgot Password link to reset your password when you are trying to log into your account.
I have a question, but could not find an answer, how do I get in touch?
We are continuously updating our FAQs. In the interim, if you have any questions, please contact us at email@example.com, or drop us a message below.
Need help? We're here for you!